Categories

Shipments and returns

 

Your pack shipment
Packages are generally dispatched the same day after receipt of payment and are shipped via Royal Mail.

Postage rates depend on the weight of your order and the country we are shipping to.
The postage charges will be shown on the checkout page before you enter your payment details

There are several delivery options available as follows:

 

UK
1st Class Mail- Delivery 1-3 days
Special Delivery- Delivery next working day.

Europe
Air Mail- Delivery within ten working days
Airsure- Delivery within five working days.

Rest of the World
Air Mail- Delivery within fourteen working days
Airsure- Delivery within seven working days.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

International orders are packed with an accurate customs declaration and you may incur customs charges or import duties. We recommend that you contact your local customs office for advice if necessary.

 

VAT
All orders shipped within the UK and to the European Union will incur VAT (Value Added Tax) at the UK rate of 20%. VAT is not applicable to items shipped outside of the European Union.

 

Returns


Our Returns Policy
We want you to be happy every time you shop with us, but if you ever need to return an item we would like to make things as simple and straightforward as possible.

 

Damaged during delivery, defective or not what I ordered
You can return your purchase to us within 7 days of the date you received the item if it has been damaged during delivery, is defective or isn't what you ordered. We will issue a full refund (including postage costs) or a replacement at no additional cost.

 

I want to return an unwanted item
The Distance Selling Regulations allow you to withdraw from any purchase made from us at any time 7 working days after the date you receive the item.
If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within seven days of receipt for a refund. Please be aware that we will not refund your postage costs, as there is no error on our part.

Slick Grip, Unit 4, Merton Buildings, Glandwr Ind. Est., Aberbeeg, Abertillery NP13 2LN United Kingdom
Email: info@slickgrip.com